Role summary
AXIAN Group’s careers portal lists requisition 5641 as a current opening for IT Servicedesk Support Engineer in Dar es Salaam, posted 9 October 2026. Responsibilities include 24/7 application monitoring, incident logging and troubleshooting, resolving faults within SLAs and escalating when needed. A relevant bachelor’s degree and at least 2 years of IT service-desk experience are stated; the source attachment has incomplete/malformed qualification wording. No deadline, position count or salary is stated. The career portal labels the entity TIGO, while the official company site identifies Tigo Tanzania as Yas Tanzania.
About the role
The official AXIAN Group CSOD requisition describes a 24/7 IT service desk role supporting critical YAS applications. The source attachment also covers relational databases, SQL and ORM, system testing/monitoring, system integration, basic networking and TCP/IP.
Responsibilities and duties
Monitor critical applications around the clock; handle incoming faults by phone and ticketing tool; own, log, categorize and prioritize incidents; diagnose issues with end users and resolve at first contact when possible; progress and clear incidents within SLA; escalate as appropriate; manage faults through resolution; identify recurring issues and service risks and escalate them.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Software Engineering or related field; at least 2 years’ IT service-desk support experience (the source sentence is incomplete after “will be an added”); excellent knowledge of MySQL, MS SQL Server and Oracle, SQL and ORM (source wording is malformed); system testing and monitoring; system integration and standards; basic networking, OSI layers and TCP/IP; team player with integrity.
Education level
Bachelor’s degree
Field of study
Computer Science, Information Technology, Software Engineering or related field
Experience required
At least 2 years’ work experience in an IT Service Desk Support Engineer role; enterprise experience is noted as an advantage, but the sentence in the source attachment is incomplete. Experience in system testing and monitoring.
How to apply
Apply online
https://axian-group.csod.com/ux/ats/careersite/1/home/requisition/5641?c=axian-group&country=tzApply through the official CSOD requisition using “Apply now”; the page may ask you to sign in or create a profile. The posting does not state a deadline. Verify the malformed qualification text against the attached notice before publishing.